AMFI Registered Mutual Fund Distributor
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FAQ

21. Security and Safety
1) Are the transaction(s) secured?
2) What if Fundsupermart.com ceases as a business concern?
3) Does Fundsupermart.com (FSM) send out physical statements for my investments? What if all of FSM records get wiped out? Will records of my investments be gone?
4) What if the fund house I invest in closes down?

Q: Are the transaction(s) secured?

A: All transactions on Fundsupermart.com are processed with strict security using the Secure Sockets Layer (SSL) protocol, which is the security standard used by the world's top financial institutions. It is verified by VeriSign, the leading authority on Internet security.
 
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Q: What if Fundsupermart.com ceases as a business concern?

A: All transactions processed by fundsupermart.com carry holdings at the customer account level; these assets are in the customers names.<br
In the unlikely event that Fundsupermart.com ceases as a business concern, all your assets are protected as they are in your name. The creditors of Fundsupermart.com will have no claim over your assets.
 
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Q: Does Fundsupermart.com (FSM) send out physical statements for my investments? What if all of FSM records get wiped out? Will records of my investments be gone?

A: Account statements will be emailed out to you semi-annually. Monthly e-statements will also be available online. You can easily view or retrieve any of your e-Statements for the past 12 months online under My Investments > Monthly Statements. (this feature is coming soon)

The records of your investments are kept in various data centers in various locations within Singapore. We follow globally accepted standards for backup and safety of our records.
 
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Q: What if the fund house I invest in closes down?

A: The assets of mutual fund are held separately on trust by the trustee for the benefit of the unit holders in the event that the fund manager goes into liquidation, a meeting will be called by either the manager or the trustee for the purpose of determining an appropriate course of action. If a resolution is passed at the meeting, the trustee will take the necessary steps to wind up the fund. The trustee then has to ensure that the resultant proceeds have been distributed to participants in the same proportion as their holdings of unit.
 
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For further assistance, call our helpline at +91 22 4219 9494 from 9.30 am to 5.30 pm on Monday to Friday, (excluding Saturday, Sunday and public holidays).