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FAQ

06. Buying Funds
1) What is the sales charge or transaction fee that I have to pay when I buy a fund with you?
2) Do you recommend funds in which an investor can and should invest?
3) How do I place a buy transaction?
4) What is the cut off time for buy transactions at Fundsupermart.com and when will my buy order be executed?
5) How can I make payment for my transaction?
6) What will happen after I buy and will I receive any notification?
7) When will I come to know the buying price I get?
8) How can I view my holdings?
9) By when will my holding be updated in my account?
10) Under what situation will my buy order be void / rejected?
11) Where can I view my historical transactions?

Q: What is the sales charge or transaction fee that I have to pay when I buy a fund with you?

A: There is no sales charge or transaction fee upon transacting with Fundsupermart.com.
 
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Q: Do you recommend funds in which an investor can and should invest?

A: We are an online mutual fund distributor, we provide the investors with a platform making investment easy for investors like you. We do not advise customerss as to which fund an investor should invest as you would also acknowledge that every investor has a different investment objective.

To help investors, our research team does provide with the top 10 recommended funds as selected by our research team, which is provided on the website. An investor can make his decision based on the research articles, fund manager views as provided in the website.You can also get in touch with our Client Investment Specialist at investmenthelp@fundsupermart.com for assistance pertaining to investments.
 
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Q: How do I place a buy transaction?

A: You need to have an investment account with Fundsupermart.com to be able to transact on the platform.

Once you have an active account, you can place your buy transaction in the following easy steps:
1. Log in, and access the Transactions > Buy page
2. Select the fund you wish to buy
3. Confirm the trade by entering your transaction authorization code (same as your account login password)
4. Make online payment for the transaction through the payment gateway

You will receive confirmation e-mails at three stages; when you confirm the transaction, when your payment has been successfully processed and when the transaction is completed sucessfully.
 
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Q: What is the cut off time for buy transactions at Fundsupermart.com and when will my buy order be executed?

A: The cut off time for buying liquid funds is 10:20 am and for buying non liquid funds it is 01:20 pm. Buy transactions confirmed and paid for before these times will be executed on the same business day.

Any transaction confirmed or paid for after the cut off time will be submitted for processing on the next business day.

Orders approved and submitted on a non-business day will be transacted on the next business day.
 
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Q: How can I make payment for my transaction?

A: You can pay for your buy transaction online through net banking using the payment gateway.
 
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Q: What will happen after I buy and will I receive any notification?

A: You will receive three confirmation e-mails - when you confirm the transaction, when your payment has been successfully processed and when the transaction is completed sucessfully.
 
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Q: When will I come to know the buying price I get?

A: In respect of valid purchase applications for liquid funds, submitted up to 10.50 am on a Business Day, the closing NAV of the day immediately preceding the day of acceptance of transaction will be applicable. In case of valid purchase applications for liquid funds submitted after 10.50 am on a Business Day, the closing NAV of the day immediately preceding the next business day will be applicable.

For liquid fund NAV is also depends on the realization of funds. If the payment is made before cut off but there has been detail by bank in execution of payment in such case same day NAV will be applicable.

In respect of valid purchase applications for Non Liquid funds submitted up to 01.50 pm on a Business Day, the closing NAV of the day of acceptance of transaction will be applicable. In case of valid purchase applications for non liquid funds submitted after 01.50 pm on a Business Day, the closing NAV of the next business day will be applicable.
 
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Q: How can I view my holdings?

A: The My Investments > View Holdings module will display your holdings, as well as your buy and sell trades in pending and processing statuses.
 
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Q: By when will my holding be updated in my account?

A: Your pending and in-process transactions are reflected in your View Holdings module immediately on confirming a transaction. Once the transaction has been completed, the relevant holdings are displayed.

The turnaround time to complete the transaction is T+2 day excluding Saturdays, Sundays and other public holidays. On T+2 the holding will reflect in your account.For SIP transaction it takes T+3 day for holding to be updated in your account.
 
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Q: Under what situation will my buy order be void / rejected?

A: Your buy transaction may be rejected/voided in the following scenarios:
- The online payment was unsuccessful
- The transaction has been confirmed but not paid for more than 30 days
- The investment amount specified does not meet the minimum investment amount criteria of the fund
 
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Q: Where can I view my historical transactions?

A: You can view your historical transaction under tab My Investments > View Holdings > Historical Transaction.
 
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For further assistance, call our helpline at +91 22 4219 9494 from 9.30 am to 5.30 pm on Monday to Friday, (excluding Saturday, Sunday and public holidays).